DiscountMountainSoftware.com ships packages every business day
(Monday through Friday). Delivery times are also based on business days. Saturday delivery is an expedited option where available; this shipping method
can only be selected on Friday. Most orders received before 3:00 pm (MST) will
be sent the same day. However, we can make exceptions - if you need your
product shipped after 3:00 pm (MST), please call us to confirm we can ship out
Ground Shipping includes all 50 states, including Alaska, Hawaii and APO boxes.
We ship using either US Mail or FedEx. Free Ground usually takes 3 – 5
business days. Expedited Shipping options are available for an additional cost.
shipping is available for an additional fee and is shipped via FedEx only.
Please contact us for all other international orders and shipping options.
International shipping fees do not reflect any customs clearance or taxes that
may be imposed by your country. If additional charges apply, it will be the
responsibility of the receiver.
Open License Purchase Policy
For all Open License products the end-user must be
located in the United States. Open Government purchases must also be able to
submit further proof if required. Unfortunately we cannot accept or process
any orders that do not meet this criteria.
We accept US and Canadian issued credit cards. DiscountMountainSoftware.com
will not charge your credit card until your order has been shipped, even though
it may be authorized by the credit card company. Please provide us with the
billing address on file with your credit card if different from the shipping
address. If the information we receive does not match what the bank has on file
for the credit card, we may have to contact you or the issuing bank to verify
your order. This could delay the processing of your order.
accept both Canadian and US PayPal accounts. US based PayPal accounts must have
confirmed addresses. We will ship only to the address showing on the PayPal
by check or money order:
option is only available for orders billing and shipping within the United
States. If you wish to pay by check or money order, please send us a print
screen of the item you are wishing to purchase, the shipping information and
phone number along with the check or money order. Please note that we cannot
ship your order until your check has cleared.
Corporate Net 30 Terms Policy:
accept Net 30 Terms for government and corporations that meet the below
company has been in business for at least 2 years.
are in good terms with Dun & Bradstreet, Inc.
are in good standing with your Financial Institution.
contact us if you wish to apply for Net 30 terms at:
DiscountMountainSoftware.com does not sell your information to marketers or any
third parties under any circumstances! Your information is collected for
the sole purpose of processing your order. DiscountMountainSoftware.com
keeps your information safe and secure by using a Yahoo Store platform which
requires DiscountMountainSoftware.com to adhere to the strict "Yahoo! Privacy
Policy." Yahoo follows the industry best practices for keeping your
information safe and secure. Also, this web site contains links to other
sites. Please be aware that we are not responsible for the content or privacy
practices of such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of any other site that
collects personally identifiable information.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
DiscountMountainSoftware.com's products will ship the same business day, but
there are occasional exceptions. Because of changes in the market,
products may not always be in stock or available. DiscountMountainSoftware.com does its best
to update the website as to current availability and estimated arrival dates.
Some items may require a few extra days to get to our warehouse before they can
be shipped to you. Please keep in mind our discounted pricing is hopefully
worth the wait. In some limited cases, DiscountMountainSoftware.com may
substitute the item you ordered with an equivalent or greater item. Prices and
availability are subject to change at any time.
Photographs and images
are provided for illustrative purposes only, and do not necessarily indicate the
actual appearance of the product. Please refer to the packaging description or
call us if you have any questions.
International Order Policy:
international orders DiscountMountainSoftware.com accepts bank to bank wire. For
information on bank to bank wire transfers please contact
Please provide your shipping address and the item or items you are interested in
buying for a precise quote including shipping.
Another way to purchase is to use MyUS.com. MyUS.com accepts
most payment methods including international credit cards, has discounted
shipping rates, and delivers your packages in 1-4 days. Please click on the link
for more information:
For order cancellations please contact us
at 866-641-2563 prior to your order being emailed or shipped. We will be happy
to cancel your order and offer you a full refund.
If your order has shipped or your product
information has been emailed before you contact us your order will be subject to
the normal return process detailed below.
We understand that on occasion you may
need to return a product. Please read this section carefully to find out about
our return process.
If the return conditions detailed in
the sections below are not met, your return may be rejected or delayed.
You are responsible for return
shipping and may use the shipping service of your choice but we do recommend
that you use a shipping method that includes tracking, insurance, and/or
confirmation of delivery as we are not responsible for lost packages.
We strongly recommend that you do not
reject deliveries or send items back “Return to Sender” as this can delay
delivery by a month or more.
In an effort to keep our prices as
competitive as possible all returns will be subject to a 3% restocking fee
with a minimum fee of $5.
Shipping charges are not refundable.
Funds from accepted returns are
typically available within 2 weeks of receipt.
For download returns please call us at
866-641-2563 so we can help determine if your product can be returned.
Physical returns should be addressed
Discount Mountain Software
2150 W 29th Ave.
Denver, CO 80211
Returns for physical products can be
accepted under the following conditions:
Your order was placed less than 30
days prior to the return date.
All products to be returned are in
their original undamaged, unopened condition and do not show signs of
All components of the product are
present, e.g., product keys, and packaging materials.
The product has not been activated.
The activation process creates a unique digital signature between the
software and your hardware rendering the software unsellable.
The return must include a copy of your
invoice with a note explaining the reason for the return.
Returns of downloadable products can be
accepted under the following conditions:
Your order was placed less than 30
days prior to contacting us.
The product key has not been
activated. The activation process creates a unique digital signature between
the software and your hardware rendering the software unsellable.
All emails including product key
information have been deleted.
is available for installation issues between the hours of 8 and 5:30 p.m. MT M-F,
holidays excepted. Give us a call at 866-641-2563 or email us at
Prices and Availability:
The prices and the availability of
our products are subject to change at any time. Discount Mountain Software has
the right to cancel any order at our discretion. If your credit card has been
charged we will reverse the charge immediately or issue a refund to the credit
card for the full amount of the purchase.