Policies

Free Ground Shipping includes all 50 states, including Alaska, Hawaii and APO boxes.  We ship using either US Mail or FedEx.   Free Ground usually takes 3 – 5 business days.  Expedited Shipping options are available for an additional cost.

Canada shipping is available for an additional fee and is shipped via FedEx only.  Please contact us for all other international orders and shipping options.   International shipping fees do not reflect any customs clearance or taxes that may be imposed by your country. If additional charges apply, it will be the responsibility of the receiver.

Credit Card Policy:

We accept US and Canadian issued credit cards.  DiscountMountainSoftware.com will not charge your credit card until your order has been shipped, even though it may be authorized by the credit card company.  Please provide us with the billing address on file with your credit card if different from the shipping address.  If the information we receive does not match what the bank has on file for the credit card, we may have to contact you or the issuing bank to verify your order.  This could delay the processing of your order.

PayPal Policy:

We accept both Canadian and US PayPal accounts.  US based PayPal accounts must have confirmed addresses.  We will ship only to the address showing on the PayPal transaction page.

Payment by check or money order:

This option is only available for orders billing and shipping within the United States.  If you wish to pay by check or money order, please send us a print screen of the item you are wishing to purchase, the shipping information and phone number along with the check or money order.  Please note that we cannot ship your order until your check has cleared.

Corporate Net 30 Terms Policy:

We accept Net 30 Terms for government and corporations that meet the below conditions: 

1. Your company has been in business for at least 2 years.

2. You are in good terms with Dun & Bradstreet, Inc. 

3. You are in good standing with your Financial Institution.

Please contact us if you wish to apply for Net 30 terms at: sales@discountmountainsoftware.com    

Privacy Policy:

DiscountMountainSoftware.com does not sell your information to marketers or any third parties under any circumstances!  Your information is collected for the sole purpose of processing your order.  DiscountMountainSoftware.com keeps your information safe and secure by using a Yahoo Store platform which requires DiscountMountainSoftware.com to adhere to the strict "Yahoo! Privacy Policy."  Yahoo follows the industry best practices for keeping your information safe and secure.  Also, this web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website.  If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Product Availability Policy:

Most of DiscountMountainSoftware.com's products will ship the same business day, but there are occasional exceptions.  Because of changes in the market, products may not always be in stock or available.  DiscountMountainSoftware.com does its best to update the website as to current availability and estimated arrival dates.  Some items may require a few extra days to get to our warehouse before they can be shipped to you.  Please keep in mind our discounted pricing is hopefully worth the wait.  In some limited cases, DiscountMountainSoftware.com may substitute the item you ordered with an equivalent or greater item. Prices and availability are subject to change at any time.

Images

Photographs and images are provided for illustrative purposes only, and do not necessarily indicate the actual appearance of the product.  Please refer to the packaging description or call us if you have any questions.

International Order Policy:

For international orders DiscountMountainSoftware.com accepts bank to bank wire. For information on bank to bank wire transfers please contact Sales@DiscountMountainSoftware.com.  Please provide your shipping address and the item or items you are interested in buying for a precise quote including shipping. 

Software Return Policy:

Please include either a copy of your invoice with the specific reason why you are returning the item or print out our Return Form:  Click here for return form.  Your order number will need to be included along with the detailed reason why you are returning it.  You may return it using any shipping method, but we do recommend getting a tracking or delivery confirmation number.

DiscountMountainSoftware.com accepts returns of unused software as long as the product is returned within 60 days of the purchase date. All software must be in the original condition and not damaged or tampered with.  The software must include the product key codes and anything included in the original packaging.  Please keep in mind that once software has been installed and activated on your computer, a unique digital signature has been created between the software and your hardware and cannot be resold or undone.  We will not accept any returns where a product key code has been activated on your computer. Software that has been damaged or tampered with will be denied a return.

DiscountMountainSoftware.com charges a restocking fee of a minimum of $5 or 3% processing fee on all returns.  Shipping is not refundable. The refund process usually takes one to two weeks to complete after we have received the return.