DiscountMountainSoftware.com ships packages every business
day (Monday through Friday).
Delivery times are also based on business days. Saturday delivery is an
expedited option where available; this shipping method can only be selected on
Friday. Most orders received before 3:00 pm (MST) will be sent the same day.
However, we can make exceptions - if you need your product shipped after
3:00 pm (MST), please call us to confirm we can ship out your order.
Free Ground Shipping includes all 50 states, including
Alaska, Hawaii and APO boxes. We
ship using either US Mail or FedEx. Free Ground usually takes 3 – 5 business
days. Expedited Shipping options are
available for an additional cost.
Canada shipping is available for an additional fee and is
shipped via FedEx only. Please
contact us for all other international orders and shipping options.
International shipping fees do not reflect any customs clearance or taxes
that may be imposed by your country. If additional charges apply, it will be the
responsibility of the receiver.
For all Open License products the end-user must be located
in the United States. Open Government purchases must also be able to submit
further proof if required. Unfortunately we cannot accept or process any orders
that do not meet this criteria.
Credit Card Policy:
We accept US and Canadian issued credit cards.
DiscountMountainSoftware.com will not charge your credit card until your
order has been shipped, even though it may be authorized by the credit card
company. Please provide us with the
billing address on file with your credit card if different from the shipping
address. If the information we
receive does not match what the bank has on file for the credit card, we may
have to contact you or the issuing bank to verify your order.
This could delay the processing of your order.
We accept both Canadian and US PayPal accounts.
US based PayPal accounts must have confirmed addresses.
We will ship only to the address showing on the PayPal transaction page.
Payment by check or
This option is only available for orders billing and
shipping within the United States.
If you wish to pay by check or money order, please send us a print screen of the
item you are wishing to purchase, the shipping information and phone number
along with the check or money order.
Please note that we cannot ship your order until your check has cleared.
Corporate Net 30
We accept Net 30 Terms for government and corporations that
meet the below conditions:
1. Your company has been in business for at least 2 years.
2. You are in good terms with Dun & Bradstreet, Inc.
3. You are in good standing with your Financial
Please contact us if you wish to apply for Net 30 terms at:
DiscountMountainSoftware.com does not sell your information
to marketers or any third parties under any circumstances!
Your information is collected for the sole purpose of processing your
keeps your information safe and secure by using a Yahoo Store platform which
requires DiscountMountainSoftware.com to adhere to the strict "Yahoo! Privacy
Policy." Yahoo follows the industry
best practices for keeping your information safe and secure.
Also, this web site contains links to other sites. Please be aware that
we are not responsible for the content or privacy practices of such other sites.
We encourage our users to be aware when they leave our site and to read the
privacy statements of any other site that collects personally identifiable
Third-Party Web Beacons: We use third-party web beacons
from Yahoo! to help analyze where visitors go and what they do while visiting
our website. If you would like more
information about this practice and to know your choices about not having this
information used by Yahoo!, click here.
Most of DiscountMountainSoftware.com's products will ship
the same business day, but there are occasional exceptions.
Because of changes in the market, products may not always be in stock or
DiscountMountainSoftware.com does its best to update the website as to current
availability and estimated arrival dates.
Some items may require a few extra days to get to our warehouse before
they can be shipped to you. Please
keep in mind our discounted pricing is hopefully worth the wait.
In some limited cases, DiscountMountainSoftware.com may substitute the
item you ordered with an equivalent or greater item. Prices and availability are
subject to change at any time.
Photographs and images are provided for illustrative
purposes only, and do not necessarily indicate the actual appearance of the
product. Please refer to the
packaging description or call us if you have any questions.
For international orders DiscountMountainSoftware.com
accepts bank to bank wire. For information on bank to bank wire transfers please
Please provide your shipping address and the item or items you are
interested in buying for a precise quote including shipping.
Another way to purchase is to use MyUS.com.
MyUS.com accepts most payment methods including international credit
cards, has discounted shipping rates, and delivers your packages in 1-4 days.
Please click on the link for more information: www.myus.com.
For order cancellations please contact us at 866-641-2563
prior to your order being emailed or shipped. We will be happy to cancel your
order and offer you a full refund.
If your order has shipped or your product information has
been emailed before you contact us your order will be subject to the normal
return process detailed below.
We understand that on occasion you may need to return a
product. Please read this section carefully to find out about our return
If the return conditions detailed in the sections below are not met,
your return may be rejected or delayed.
You are responsible for return shipping and may use the
shipping service of your choice but we do recommend that you use a shipping
method that includes tracking, insurance, and/or confirmation of delivery as we
are not responsible for lost packages.
We strongly recommend that you do not reject deliveries or
send items back “Return to Sender” as this can delay delivery by a month or
In an effort to keep our prices as competitive as possible
all returns will be subject to a 3% restocking fee with a minimum fee of $5.
Shipping charges are not refundable.
Funds from accepted returns are typically available within
2 weeks of receipt.
For download returns please call us at 866-641-2563 so we
can help determine if your product can be returned.
Physical returns should be addressed to:
Discount Mountain Software
2150 W 29th Ave.
Denver, CO 80211
Returns for physical products can be accepted under the
Your order was placed less than 30 days prior to the return
All products to be returned are in their original
undamaged, unopened condition and do not show signs of tampering.
All components of the product are present, e.g., product
keys, and packaging materials.
The product has not been activated. The activation process
creates a unique digital signature between the software and your hardware
rendering the software unsellable.
The return must include a copy of your invoice with a note
explaining the reason for the return.
Returns of downloadable products can be accepted under the
Your order was placed less than 30 days prior to contacting
The product key has not been activated. The activation
process creates a unique digital signature between the software and your
hardware rendering the software unsellable.
All emails including product key information have been
Technical Support is available for installation issues between the hours
of 8 and 5:30 p.m. MT M-F, holidays excepted. Give us a call at 866-641-2563 or
email us at
The prices and the availability of our products are subject
to change at any time. Discount Mountain Software has the right to cancel any
order at our discretion. If your credit card has been charged we will reverse
the charge immediately or issue a refund to the credit card for the full amount
of the purchase.
By placing an order at, or accepting a delivery from
DiscountMountainSoftware.com ("DMS" or "Discount Mountain"), you understand and
agree with the policies stated in this policy section of the
DiscountMountainSoftware.com website and on this page that details our Terms of
Sale. Any attempt to alter, supplement, modify or amend these terms and
conditions will be considered a material alteration of this agreement and are
therefore null and void. DMS may make changes to this site and these terms and
conditions at any time without prior notice. If you do not agree to the terms
and conditions set forth below, please do not proceed to use this website or
submit any orders through this website.
Discount Mountain reserves the right to make adjustments in
its discretion to any price, product or offer due to market conditions, product
discontinuations, manufacturer price changes, errors in advertisements, product
descriptions or any other circumstance, with or without notice. Discount
Mountain reserves the right to limit quantities on any order items, with or
Your receipt of an electronic or other form of order
confirmation does not obligate DMS to accept your order, nor does it confirm our
offer to sell. At their sole discretion DMS reserves the right to accept,
decline, or limit your order for any reason, at any time after receiving your
order, whether or not your credit card has been charged. If your credit card has
been charged and your order is canceled, you will receive a prompt refund credit
to your account
Discount Mountain endeavors to provide and publish the most
accurate and updated information possible on its website, but Discount Mountain
will not be liable for any errors, typographical or photographical errors or
otherwise, for product information, pricing or other content, that may appear on
this website or third party websites that display information about Discount
Discount Mountain makes no representations or warranties,
either expressed or implied, of any kind with respect to products sold through
DiscountMountainSoftware.com. Discount Mountain expressly disclaims all
warranties, expressed or implied, of any kind with respect to products sold on
this site, including but not limited to, merchantability and fitness for a
particular purpose. You agree that the sole and exclusive maximum liability to
Discount Mountain arising from any product sold on the site shall be the price
of the product ordered. In no event shall Discount Mountain, its directors,
officers, employees or other representatives be liable for special, indirect,
consequential or punitive damages related to product sold.
Terms of Sale:
The sale and delivery of the goods listed on this invoice are subject to
DiscountMountainSoftware.com’s (“DMS” or “Seller”) standard sales terms and
conditions listed on DMS’s website in effect at the time the goods are ordered.
Any variance from those terms and conditions will be effective only if agreed to
in writing by DMS prior to product ordering.
Buyer’s acceptance of these terms and conditions shall be indicated by
any of the following, whichever first occurs: (a) Buyer’s making of an offer to
purchase Product from DMS; (b) Buyer’s written acknowledgement hereof; (c)
Buyer’s acceptance of any shipment or any part of the terms specified for
delivery (the “Goods”); or (d) any other act or expression of acceptance by
Seller is not liable for any incidental, consequential or special damages
arising from shipping delays, system downtime, loss of data, interest, loss of
use, lost profits or wages or expenses arising from product malfunction whether
or not Seller knew such damages might be incurred. Seller’s liability is in all
cases limited to refunding the lower of the purchase price or the resale value
of the goods at the time or return, at Seller’s option. Seller will not refund
amounts paid for services actually rendered.
Invoices are payable on receipt unless other terms are negotiated and
noted on the invoice. By accepting delivery of goods, Buyer agrees to pay the
invoiced cost for those goods, and agrees to be bound to these contract terms.
No acceptance may vary these terms unless specifically agreed to in writing by
DMS will accept return of non-conforming goods, only when returned in
original undamaged, unopened condition and do not show signs of tampering. All
components of the product are present, e.g., product keys, and packaging
materials and the product has not been activated. See our Software Return Policy
In the case of non-conforming goods, buyer agrees that any disputes shall
be expressed to DMS before action is taken.
Buyer agrees not to dispute or charge-back payment without first
informing DMS of your intent to do so and allowing reasonable time for DMS to
remedy any product issues that arise or issue a refund.