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OEM Software and Cheap Software Options - FAQ's

Frequently Asked Questions


How long will it take for my download to be delivered?

After placing your order you will receive a basic order confirmation. A second email will be sent with the link to download the program and the activation code. Your download will be processed the same business day if you place your order before 3pm MST. If you place your order after 3pm MST your download will be processed the following business day.

Business Hours:

M-F 8:00am-5:30pm (MST)

How long will it take to get my product?

Please review our shipping options Here

How do you ship?

We ship either US Mail or Fed Ex for the United States. For Canada and Puerto Rico we ship only FedEx.

What is the difference between Academic and Retail products and do I need credentials to purchase Academic?

Academic software includes the same software and packaging as the regular retail versions but with a label "Academic" on the box and is "Academically priced." The software is not limited or different from the commercial version.

Manufacturers offer Academic software to Students and Teachers at discounted prices, but again, the software is not different in any way than the Commercial version.

DiscountMountainSoftware does not require any proof that you will be using academic software for academic use nor does the manufacturer. It is on the honor system between you and the manufacturer.

What is the difference between Microsoft OEM and Retail?

Microsoft OEM is a packaging type and includes the installation disc(s), Certificate of Authenticity, and product key code(if needed).

Microsoft OEM is different from Full Retail in the following ways:

  • Microsoft OEM does not come in a Retail Box
  • There are no printed manuals included
  • The software cannot be transferred to another computer (even if the original computer breaks)
  • The software is not eligible for free technical support from the manufacturer. Help files can usually be found on the disc and printed out.
  • Microsoft OEM software is the same software as Retail and can be upgraded, it just comes in different packing.

What does it mean by Branded OEM?

Branded software will have a HP or Dell logo on the disc, but it will function on any computer that meets Windows 7 requirements. The actual software is the same as any OEM software

What is the difference between a User CAL and a Device CAL?

With the User CAL, you purchase a CAL for every user who accesses the server to use services such as file storage or printing, regardless of the number of devices they use for that access. Purchasing a User CAL might make more sense if your company employees need to have roaming access to the corporate network using multiple devices, or from unknown devices, or simply have more devices than users in your organization. With a Device CAL, you purchase a CAL for every device that accesses your server, regardless of the number of users who use that device to access the server. Device CALs may make more economic and administrative sense if your company has workers who share devices, for example, on different work shifts.

Why has the price changed?

Prices are subject to change at any time.

Are your products Genuine?

Discount Mountain Software Guarantee of Software Authenticity

We guarantee 100% genuine software or we will refund your money. Discount Mountain Software takes the issue of pirated software very seriously, and we consistently verify the authenticity of all software that is shipped from our store.

Discount Mountain Software is one of the few online software vendors to guarantee the authenticity of our products along with discounted prices. With so many different packaging types, it can be confusing, but we take pride in ensuring all of our software in every package type is 100% genuine. Our excellent customer service ratings are testament to our honest business practices and commitment to provide you with 100% authentic software.

If you have any questions on how to authenticate software, whether you buy it from us or another vendor, please contact our trained piracy experts at 1-866-641-2563. You can also visit or contact Microsoft or any other manufacturer directly for further verification.

How can I return or cancel my order?

Please review our return policy Here

What payment methods do you accept?

We accept United States or Canadian based Visa, MasterCard, Discover, American Express, and PayPal.

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