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Frequently Asked
Questions
Do your products qualify for the free Microsoft
Upgrade to Office 2013 or Windows 8?
We do not guarantee any of our products will qualify for
any of the free upgrades Microsoft offers. These
upgrades are given at Microsoft’s discretion. Generally,
Microsoft provides the free upgrade when products are
purchased at MSRP and not at the discounted price.
How long will it
take for my download
to be delivered?
After placing your order you
will receive a basic order confirmation. A second email
will be sent with the link to download the program and
the activation code. Your download will be processed the
same business day if you place your order before 3pm
MST. If you place your order after 3pm MST your download
will be processed the following business day.
Business Hours:
M-F 9am-5pm (MST)
How long will it
take to get my
product?
Please review our
shipping options
Here
How do you ship?
We ship either US
Mail or Fed Ex for
the United States.
For Canada and
Puerto Rico we ship
only FedEx.
What is the
difference between
Academic and Retail
products and do I
need credentials to
purchase Academic?
Academic software
includes the same
software and
packaging as the
regular retail
versions but with a
label "Academic" on
the box and is
"Academically
priced." The
software is not
limited or different
from the commercial
version.
Manufacturers offer
Academic software to
Students and
Teachers at
discounted prices,
but again, the
software is not
different in any way
than the Commercial
version.
DiscountMountainSoftware
does not require any
proof that you will
be using academic
software for
academic use nor
does the
manufacturer. It is
on the honor system
between you and the
manufacturer. What is the
difference between
Microsoft OEM and Retail?
Microsoft
OEM is a packaging
type and includes
the installation
disc(s), Certificate
of Authenticity, and
product key code(if
needed).
Microsoft
OEM is different
from Full Retail in
the following ways:
-
Microsoft OEM does not come in a
Retail Box
-
There are no printed
manuals included
-
The software cannot be
transferred to another computer (even if the
original computer breaks)
-
The software is not
eligible for free technical support from the
manufacturer. Help files can usually be found on the
disc and printed out.
-
Microsoft OEM software is the same
software as Retail and can be upgraded, it just
comes in different packing.
What does it mean by Branded
OEM?
Branded software will have a
HP or Dell logo on the disc, but it will function on any
computer that meets Windows 7 requirements. The
actual software is the same as any OEM software
Why has the
price changed?
Prices
are subject to
change at any time.
Are your products Genuine?
Discount Mountain Software Guarantee of Software
Authenticity
We guarantee 100% genuine software or we will refund
your money. Discount Mountain Software takes the issue
of pirated software very seriously, and we consistently
verify the authenticity of all software that is shipped
from our store.
Discount Mountain Software is one of the few online
software vendors to guarantee the authenticity of our
products along with discounted prices. With so many
different packaging types, it can be confusing, but we
take pride in ensuring all of our software in every
package type is 100% genuine. Our excellent customer
service ratings are testament to our honest business
practices and commitment to provide you with 100%
authentic software.
If you have any questions on how to authenticate
software, whether you buy it from us or another vendor,
please contact our trained piracy experts at
1-866-641-2563. You can also visit http://www.microsoft.com/piracy/
or contact Microsoft or any other manufacturer directly
for further verification.
How can I return my
product?
Please review our
return policy
Here
How can I cancel my
order?
You can call us at
1-866-641-2563 or
send an email to
customerservice@discountmountainsoftware.com.
If we have not
shipped your product
out yet, then we
will just cancel it.
If we have already
shipped it, you will
need to send the
product back to us
in the original
packaging.
What payment
methods do you
accept?
Visa, MasterCard,
Discover, American
Express, and
PayPal |
